Contact Us
This page provides the official customer support and business identity details for Kext and should match the information shown in the footer. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.
OUR IDENTITY
Legal Business Name: BREED RETAIL CO. PTY LTD
Store Name: Kext
Physical Business Address: Unit 1, 117 TOOLOOA STREET SOUTH GLADSTONE, QLD 4680 Australia
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@kext.shop
Business Phone Number: +61468246964
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
If a product support request depends on condition, size, or missing parts, clear photos and the order number help us review it accurately. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth.
We review support messages during the hours listed above. Requests involving delivery status, return inspection, payment verification, or carrier review may require additional order information.
CERAMIC PLANTER ORDER QUESTIONS
For ceramic planter questions, include the item name, order number, and whether the question concerns size, glaze finish, drainage, included saucer or tray, delivery damage, or return eligibility. Kext support can help with product and order information, but we do not provide horticultural diagnosis, watering schedules, plant replacement advice, or professional interior design services.
FRAGILE PLANTER DELIVERY HELP
If a ceramic planter arrives damaged, send one message with the order number, the product name, and photos of the carton, inner packing, rim, base, saucer, tray, or cracked area. This helps Kext support decide whether the case should move through replacement, exchange, return, or refund review.
PLANTER FIT QUESTIONS
For pre-purchase questions, include the nursery pot diameter, expected surface location, and whether you need a cachepot, drainage planter, or window box shape. We can clarify listed dimensions and included parts, but we do not provide plant health or horticultural advice.