Return & Refund Policy

Last updated: July 3, 2026

This Return & Refund Policy applies to purchases made from Kext and explains the return window, item condition, return label, exchanges, and refund timing. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.

For ceramic planters, customers should keep the original packaging and included accessories until they are sure the item fits their intended use. When an issue involves ceramic planters, we look at the item shown on the product page, the delivered parcel, and any photos or notes the customer provides. For planter or vase orders, shipping and support details focus on surface finish, ceramic or structural condition, packaging protection, and visible delivery damage.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items should be returned clean, unused, undamaged, and with the original packaging, tags, manuals, accessories, and included components when those were provided. Damage caused by misuse, improper care, unauthorized alteration, or normal wear may affect eligibility unless applicable law provides otherwise.

RETURN PROCESS & RETURN ADDRESS

To start a return, you can contact us at support@kext.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To initiate a return review, send one clear message with the checkout email, item name, and any helpful condition photos.

Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: Unit 1, 117 TOOLOOA STREET SOUTH GLADSTONE, QLD 4680 Australia.

When contacting us, include your order number, checkout email, item name, and the reason for the request. If the issue is damage, defect, or an incorrect item, please include clear photos or video of the product and package. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth.

RETURN SHIPPING FEES

If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.

For accepted returns, the return label is included in the package, free.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.

EXCHANGES AND CANCELLATIONS

Exchanges are accepted when the replacement item is available and the returned item qualifies under this policy. If the requested exchange is unavailable, we may process an approved refund instead. Customers may request cancellation before the order has been processed or shipped.

CONTACT

For return and refund support, contact support@kext.shop or +61468246964. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.

Ceramic Planter Condition Review

For Kext planter returns, we review whether the ceramic body, rim, foot base, drainage hole, saucer, tray, glaze surface, and original packaging are complete and clean. Returns may be declined when the planter has been filled with soil, planted, scratched, chipped after delivery, stained by water minerals, altered with adhesive pads, or used outdoors in a way that changes the finish.

Ceramic Breakage or Delivery Damage Evidence

If a planter arrives cracked, chipped, or with a broken saucer or tray, please contact support with photos of the outer carton, inner packing, ceramic damage, and the shipping label. These details help us separate carrier damage from post-delivery use and choose the correct replacement, exchange, or refund path.

Plant Fit and Decorative Preference Notes

Customers may return eligible non-defective planters within the stated window if the size, color, or profile is not suitable for their plant or surface. The included free return label still applies, but the item must remain new, unused, clean, and packed with all included parts.

Fragile Ceramic Return Packing

When returning a Kext ceramic planter, customers should place the planter, tray, saucer, and any included inserts back into protective packaging so the item can travel safely by mail. If the original carton is no longer usable, choose sturdy packaging with enough cushioning around the rim, base, and corners. A free return label is included, and we do not charge a restocking fee for eligible returns.

Non-Returnable Condition Examples

Examples that may prevent approval include a planter used with soil or water before return, a saucer missing from the package, a tray cracked after customer use, strong residue from adhesive pads, staining from fertilizers or minerals, or ceramic chips caused after delivery. These examples do not limit any rights customers have under applicable consumer law.