Shipping Policy

Last updated: July 3, 2026

This Shipping Policy explains how Kext handles order processing, standard delivery, tracking, and shipment support. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.

When preparing ceramic planters for shipment, we review the order record, delivery address, and item details before releasing the parcel to the carrier. When an issue involves ceramic planters, we look at the item shown on the product page, the delivered parcel, and any photos or notes the customer provides.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days mean Monday-Saturday, excluding public holidays and dates when the carrier does not provide service. Orders that require additional verification may be held briefly while we contact the customer by email.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

Customers are responsible for entering a complete and accurate shipping address, including unit number, postal code, and contact phone number when required. If the address cannot be used for delivery, we will contact the customer before processing the order further. For Singapore customers, the checkout page, tracking email, and support channel should show consistent store and order information.

SHIPPING METHODS & COURIERS

We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.

Some orders may be shipped in separate parcels because of product availability, package size, carrier routing, or warehouse handling. When we split a shipment, we do not charge an additional standard shipping fee.

Ceramic Planter Packing Notes

Kext ceramic planters are reviewed for planter shape, glaze finish, rim condition, drainage details, saucer or tray inclusion, and protective packing before carrier handoff. Because ceramic items can be fragile, we use protective wrapping and fitted carton space where practical, and customers should keep the outer packaging until the planter has been inspected after delivery.

Our shipping service covers the ceramic planter items listed on this website only. It does not include live plants, potting soil, plant food, gardening tools, installation service, watering advice, nursery pots, or replacement plants.

Fragile Ceramic Delivery Review

After delivery, customers should inspect the planter rim, base, body, saucer, tray, and packaging before discarding the carton. If a ceramic item appears damaged, photos of the shipping box, interior cushioning, and broken area help Kext review the shipment and support the customer without unnecessary back-and-forth.

Planter Address Accuracy

Because ceramic planters are fragile and may be difficult to redirect once in transit, customers should confirm building name, unit number, postal code, and phone number before checkout. Address corrections after shipment cannot always be completed by the carrier.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.

If tracking stops updating for several Business Days or the parcel appears damaged, delayed, or lost, customers can contact us with the order number and a clear description so we can review the carrier information and available resolution. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth. For planter or vase orders, shipping and support details focus on surface finish, ceramic or structural condition, packaging protection, and visible delivery damage. Contact support@kext.shop for shipment support.

CONTACT

For shipping questions, contact Kext support at support@kext.shop or +61468246964. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.